Hi — I'm planning to replace my current Comcast modem and I could really use some step-by-step advice from anyone who’s done this recently. I want to make sure I don't lose service or trigger unexpected charges, so **clear, practical steps** would be much appreciated.
My specific problem: I bought a compatible modem from a retailer, but when I followed the setup instructions the modem shows as connected locally while Comcast's activation page keeps reporting an error. I've already confirmed the coax and Ethernet connections are correct and my Comcast account shows the new device's MAC address, yet the service won't come online. The old rented gateway still works if I plug it back in.
Has anyone encountered this exact situation with Comcast? Did you need to call tech support, use the online activation portal, or provide an account PIN? I'm especially interested in whether **calling Comcast** is necessary or if there are steps I can complete myself to force activation.
Please reply with what worked for you — include any dialogue or exact menu choices if you called support, and note whether you had to return the old modem or pay any one-time or monthly fees. Thanks in advance for taking the time to help!
My specific problem: I bought a compatible modem from a retailer, but when I followed the setup instructions the modem shows as connected locally while Comcast's activation page keeps reporting an error. I've already confirmed the coax and Ethernet connections are correct and my Comcast account shows the new device's MAC address, yet the service won't come online. The old rented gateway still works if I plug it back in.
Has anyone encountered this exact situation with Comcast? Did you need to call tech support, use the online activation portal, or provide an account PIN? I'm especially interested in whether **calling Comcast** is necessary or if there are steps I can complete myself to force activation.
Please reply with what worked for you — include any dialogue or exact menu choices if you called support, and note whether you had to return the old modem or pay any one-time or monthly fees. Thanks in advance for taking the time to help!